Frequently Asked Questions
About Our Products
What makes Skin By Noor products unique?
Skin By Noor stands out in the skincare world as the only brand that harnesses the potent benefits of Date Palm Pollen (DPP). This remarkable ingredient is celebrated for its natural efficacy in skin rejuvenation and maintenance, making our products not just unique but also highly effective.
Are your products suitable for sensitive skin?
Absolutely. Our formulations are meticulously crafted to be gentle and sustainable for sensitive skin. We prioritize skin health and use ingredients known for their soothing properties, ensuring that even those with sensitive skin can enjoy the benefits of Skin By Noor products with peace of mind.
Are your products organic?
Yes, our commitment to purity and quality means that Skin By Noor products are fully natural and organic. We source our ingredients with sustainability and environmental responsibility in mind, ensuring that what you put on your skin is as clean and organic as nature intended.
Usage and Care
How often should I use Skin By Noor products?
For optimal results, we recommend applying our products twice daily – once in the morning to protect and nourish your skin throughout the day, and once before bedtime to support the skin's natural repair processes while you sleep.
Ordering and Shipping
Do you offer international shipping?
Yes, we ship to the USA, Canada, and most EU countries. Shipping costs for EU countries will be calculated at checkout. Please note, international orders may incur additional taxes and fees.
How can I track my order?
After placing your order, you will receive a tracking number via email. Use this number on our courier's website to track your package's journey.
Returns and Exchanges
What is your return policy?
We accept returns of products less than half used within 30 days from the purchase date. Customers are responsible for return shipping costs. For detailed instructions on how to return a product, please contact us at info@skinbynoor.com
Safety and Regulations
Are Skin By Noor products tested on animals?
No, our products are cruelty-free. We do not conduct animal testing on any of our products or ingredients.
Are your products vegan?
While we strive for inclusivity in our product range, our serum currently contains lanolin and beeswax. These ingredients, derived from animals, mean that not all our products classify as vegan. We are transparent about our ingredients, allowing customers to make informed choices aligned with their values.
How long will a product last once opened?
Once opened, our products are designed to maintain their efficacy for 1 year. This ensures you can enjoy the full benefits of our skincare range from the first use to the last.
Miscellaneous
How can I get in touch with customer service?
Our customer service team can be reached at info@skinbynoor.com. We're here to help with any questions or concerns you might have.
How can I update my account information?
You can update your account information at any time by logging into your account on our website and navigating to the account settings.
Do I need to create an account to order from you?
Creating an account is not mandatory, but it does make the ordering process faster and allows you to track your orders and review past purchases. It also makes you eligible for special offers and promotions.
What payment methods do you accept?
We accept major credit cards, PayPal, and other digital payment methods. All transactions are securely processed to protect your information.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
For all inquiries regarding website orders, shipping, products or need skincare advice, please send an email to: info@skinbynoor.com